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Office Representative - State Farm Agent Team Member

Full Time in Fontana - CA

Responsive recruiter
Benefits
  • Paid time off
  • Training & development
  • Bonus based on performance
ROLE DESCRIPTION
As a Customer Service Representative with Cothran Carroll State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and identify potential gaps in insurance.
  • Use exception communication to efficiently meet the needs of customers while promoting the development of our business.
  • Drive the growth of our office Google reviews.
  • Use an educational approach when talking to customers about their coverages and potential gaps in insurance.
QUALIFICATIONS
  • Bilingual Spanish- required
  • Property and Casualty License*
  • Life and Health License*
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive problem-solving skills
BENEFITS
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Valuable career-building experience
*Licensing Requirement To ensure compliance and provide the best service to our clients, candidates should either hold the required insurance licenses or be prepared to obtain them within 45 of employment. We are committed to your success and assist in the expenses for licensing and exam fees if you need to obtain them after joining our team.
Compensation $20.00 per hour
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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